Terms And Conditions
For the purposes of these terms and conditions “The Company” refers to A Sprinkle of Deco and Art Ltd.
All work is accepted on the understanding that these terms of business shall be binding between The Customer and The Company.
2. Customers Articles
Every reasonable care and precaution will be taken against loss or damage to customer’s originals, materials or any other articles. We shall not be responsible for any loss or damage from any cause whatsoever in respect of any article to us for any purpose whatsoever.
3. Colour Balancing
In the absence of specific instructions colour balance will be at our discretion.
4. Colour Matching
Because of the nature of colour dyes and pigmentation, it is not always possible to reproduce colour accurately. The colour cannot therefore guarantee to match the colour exactly. Every endeavour however will be taken to colour match as accurately as possible.
Work is accepted on the specific understand that under the 1988 Copyright and Patents Act, the copyright release or licence to copy and reproduce has been received by our customers. The Customer must also assume liability and indemnify The Company for resulting violation of copyright in any action brought by a third party.
Orders placed by The Customer must be in writing or e-mail and any amendments must be in writing or e-mail. In the absence of written instructions, The Company will complete work in accordance with its own understanding The Customers’ requirements. To avoid mistakes instructions and dimensions stated verbally by clients should be confirmed in writing or e-mail immediately afterwards. We will not be liable for errors arising from verbal misunderstandings. Please check that we have interpreted your order correctly and that our service and production facilities are available for your requirements.
The Customer must notify us in writing within 24 hours of delivery of any dissatisfaction with the product or services provided. Beyond this deadline, The Company will consider The Customer’s full acceptance of the work delivered.
Any work rejected by The Customer within the 24 hours’ deadline shall remain the property of The Company who reserve the right to charge The Customer for any rejected work not returned.
7. Consequential Loss
We shall not be responsible for any consequential loss or damage caused by errors or by delay or from any other cause. We will take every reasonable care in handling customers sensitised or computer-generated material, but orders are only accepted on confirmation that we are not liable for any loss or damage however caused.
8. Quotations and Delivery Dates
All prices are valid for 28 days from the date of quotation unless otherwise stated. All quotations, prices and delivery dates are subject to confirmation at the time of placing the order.
The company reserves the right to increase the cost from the quoted/estimated price should the detail, specification, period, be altered by The Customer or if the production process requires alteration to achieve the specified effect and/or deadline.
An extra charge will be made when orders because of their urgency must be processed out of normal daily working hours. Where work is required with in an unreasonable time scale then we reserve the right to charge a supplement at least equal to any increased cost of working. Every effort will be made to ensure the manufacturing is of the highest standard however, clients in such cases must make reasonable allowance.
All prices are net and exclude VAT which will be added at the appropriate rate. Unless otherwise agreed the price payable by The Customer shall be list price at the date of order.
Orders in respect of which prices have been quoted must include the date and reference number of the quote when applicable. In the absence of this information The Customer will be charged in accordance with the price list. Additional costs resulting from alterations by The Customer to their original instructions will be charged accordingly.
The invoice is due for payment upon receipt of the invoice. Projects of £20,000 and over require a 50% deposit with the order and the balance due in full on completion.
Customers must make payment to The Company for the total price including VAT, postage and packaging. The Company accepts payment via BACS (Automated Bank Transfer) as well as, on orders not exceeding £1,500.00 GBP, payments using Visa, MasterCard and American Express which are processed using an automated PayPal invoicing
system. An additional charge of 3.40% of the total invoice will be added for all card payments received in such way. The Company does not accept payments over the phone or any other way or means apart from the options listed hereby. For international payments, all intermediary bank charges are the responsibility of the payer.
Accounts remaining unpaid after the due date may be liable to a 5% surcharge above the bank of England base rate at our discretion. Any query relating to a job or an invoice must be raised in writing with our accounts department within 5 days of date of invoice. No discussion or adjustment is possible after that time. In the event of employing debt collection services customers are advised that the cost of these services will be charged to The Customer.
Any goods remain the property of The Company until full payment is received.
A project is considered firm as from the date of a signed quote, a PO number or a confirmation email from The Customer. The Company reserve the right to charge a fee for cancellation or postponement:
- 1-14 days' notice: 100.00%
- 15-28 days’ notice: 50%
11. Collection and Delivery
Orders will be despatched by same day or next day courier and will be charged as extra. All work received will be accepted and produced against a time scale that excludes the time required for delivery.
12. Packing and Transport
Every care will be taken in the packaging and delivery of goods. Claims for damage in transit should be made upon the carrier’s delivery of goods immediately on receipt. In the event of a complaint against any goods, delivered, lost or delayed we must be notified in writing within 24 hours of receipt. In the absence of such notification, we will be unable to accept any liability.
13. Statutory Rights
Customer’s statutory rights are not infringed by these terms. This agreement shall be governed by the laws of England & Wales.